Quality in Spazio Concepts thrives on a process of continual improvement. SPZ pays particular attention to suggestions from the employees, who are the true “specialists” in their respective fields. They have the best idea on weaknesses in processes., How processes can be executed more smoothly and how defects could be prevented. Staff is committed to better service and strives to improve in all areas. To optimize contribution from employee, tools such as “Employee Suggestions” and “One-on-One” are used to encourage every individual to inject their creative ideas to the company.